For customers aged 18 and over
Alcoholic products may only be ordered and received by persons who are at least 18 years old. By placing an order, the customer confirms that they are of legal age. For personal collection or Gourmet Moments delivery, we may ask for proof of age if there is any doubt.
Product images, vintages and labels
The product images shown in the webshop are for illustration purposes. The actual product label, capsule, bottle shape or packaging may differ from the image displayed. The product name, vintage and key characteristics stated in writing on the product page shall prevail.
We always deliver the wine in the vintage indicated on the product page. We will only substitute a different vintage after prior consultation and with the customer’s approval.
Damaged or leaking bottles
Please check the external condition of the parcel upon delivery. If you notice damage, moisture or leakage, please ask the courier to record the issue where possible and take photographs.
If a product arrives damaged, broken, leaking or incomplete, please contact us as soon as possible at hello@gourmet-moments.hu. To help us resolve the matter quickly, please include your order number, the name of the affected product and, where possible, photographs of the packaging and the damage. Depending on the circumstances, we will offer a replacement, reshipment or refund.
Storage
Store wine away from heat, frost, direct sunlight, strong odours and significant temperature fluctuations. Always follow any specific storage or serving instructions shown on the label or product page.
We cannot accept responsibility for deterioration caused by improper storage, overheating, freezing or incorrect handling after opening.
Wine faults and natural variation
Possible signs of a wine fault may include cork taint, oxidation, vinegar-like aromas, abnormal secondary fermentation or leakage. In the event of a quality complaint, please retain the bottle, closure, batch identification and, where possible, the remaining wine until the review has been completed.
Natural sediment, tartrate crystals, slight cloudiness, or minor variation typical of natural or minimally intervened wines do not necessarily indicate a defect.
Opened bottles
Quality complaints and statutory withdrawal are treated differently in the case of an opened bottle. If you notice a possible wine fault, please contact us and, where possible, retain the bottle and the remaining wine.
If you wish to return an opened bottle for reasons unrelated to quality, the reduction in value may be significant, as the product can generally no longer be resold safely or lawfully.
Responsible wine consumption
Gourmet Moments presents wine as a complement to meaningful occasions, shared moments and gastronomic discovery. Our products are best enjoyed consciously and in moderation.
Wine is an experience. Moderation is part of that experience.
